Question 1

How do I track my order?

Accepted Answer

You can track your order by going to 'My Orders' in your account section. Click on the specific order to view its detailed tracking status.

Question 2

What are the delivery charges?

Accepted Answer

Delivery is free on orders above ₹499. For orders below ₹499, a flat delivery fee of ₹49 applies.

Question 3

What is the return policy?

Accepted Answer

We offer a 7-day return policy for most products. If you are not satisfied with your purchase, you can initiate a return from the My Orders section within 7 days of delivery.

Question 4

How long do refunds take?

Accepted Answer

Once we receive and inspect your returned item, refunds are processed within 5-7 business days.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, UPI (GPay, PhonePe, Paytm), Wallets, EMI options, and Cash on Delivery.

Question 6

Is my payment information secure?

Accepted Answer

Absolutely. We use 256-bit SSL encryption and are PCI DSS compliant. Your card details are never stored on our servers.

Question 7

How do I create an account?

Accepted Answer

Click 'Sign In' at the top of the page, then select 'Create Account'. You can register using your email address or phone number.

Question 8

How do I become a seller on Xelnova?

Accepted Answer

Click on 'Sell on Xelnova' in the header or footer. Complete the registration with your business details, upload required documents, and start listing products once verified.

Frequently Asked Questions

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Frequently Asked Questions

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